FAQ
Questions before you open the door
Short version: no phones, no RAID, work in the same building, and if the files cannot be recovered you do not pay.
If recovery is not possible, you pay nothing. After diagnostics we tell you what is still there and the scale of the work. +372 56 766 733 · info@taastaandmed.ee
Fee, time, limits
Which storage media do you work with?
We recover data from HDDs, SSDs, USB flash drives, memory cards, CDs, DVDs and floppy disks. For a laptop, please bring the storage device separately where possible rather than the complete computer.
Can I see what is recoverable before the full job begins?
After the initial diagnosis we assess the condition of the media. Where technically possible, we provide a file list or a representative preview so you can evaluate the likely result before approving the full recovery.
What can software-based recovery achieve?
Software methods can recover deleted files, reconstruct a damaged file system and locate data by file signatures. Where possible, we first create a sector-level image and work from that copy. Software cannot repair mechanical damage, so the correct method is selected only after diagnosis.
What do you mean by a modern recovery approach?
We first document the condition of the media and avoid unnecessary repeated reads. With unstable drives we create a controlled image and analyse the copy. This allows several file-system and signature-based methods to be tested without repeatedly stressing the original device.
Do I pay if recovery is unsuccessful?
No. If the agreed data cannot be recovered, there is no recovery fee and the original media is returned to you.
Why is there no single fixed price?
The workload depends on the media type, fault, capacity and the amount of data required. After diagnosis we explain the options, likely timescale and price range before continuing.
How long does recovery take?
Straightforward logical data loss may take a few days. Reading an unstable or physically damaged device can take longer. We provide a realistic estimate after the initial inspection.
Do you recover NAS, RAID or server systems?
We currently focus on individual storage devices and do not accept complete NAS, RAID or server systems. We can assess the physical condition of a separately removed drive, but we do not reconstruct RAID arrays.
How is my privacy protected?
Media is received and processed at our Mustamäe tee 50 premises. We do not send devices or files to third parties, and customer data is never used for demonstrations or marketing.
Do you also digitise video cassettes?
Yes. VHS, Hi8, MiniDV and 8 mm film digitising is presented separately at kasseta.ee. The telephone number and drop-off address are the same.
How can I pay?
Payment is available by card, cash or invoice after the work is complete and the result has been confirmed.